Terms and Conditions of Service

Welcome to our therapy services. These terms and conditions outline the agreement between the client and the therapist, ensuring clarity and transparency in the therapeutic process. By engaging with our services, you agree to adhere to these terms. Please read carefully and contact us with any questions.

Confidentiality

Your privacy is our priority. All treatment records and information will remain confidential unless:

• There is reasonable suspicion of abuse or neglect involving a child, elderly person, or vulnerable individual.
• There is potential harm or danger to yourself or others.
• Disclosure is required by law, such as in response to court orders or legal cases.

For Minors:

Parental or guardian consent is mandatory. Relevant information may be shared with parents/guardians to ensure the minor's safety and well-being.

Couples or Family Therapy:

Confidential information shared during individual sessions will not be disclosed to other participants without explicit permission.

Consent for Minors

For clients under 18, parental or guardian consent is required. While sessions aim to foster trust with the minor, certain safety concerns may necessitate involving the parent or guardian. Our goal is to maintain a balance between confidentiality and supportive collaboration.

Session Details

• Duration:Sessions last 60 minutes unless otherwise agreed. Delayed arrivals will not extend the session.
• Frequency:The number and frequency of sessions will be tailored to your specific needs and discussed during the initial session.
• Missed Appointments: If you are more than 15 minutes late without notice, the session will be considered a cancellation.

Online Therapy and Privacy

We offer online therapy for convenience, but it may not be suitable for all cases, such as severe psychological distress or complex mental health conditions. If online therapy is deemed unsuitable, alternatives will be provided.

• Privacy and Security:All reasonable measures are taken to secure your sessions; however, risks such as data breaches may exist.
• Client Responsibility:Clients are responsible for maintaining privacy by attending sessions in a secure, private location and avoiding public or shared devices.
• Recording Policy:Sessions are not recorded unless mutually agreed upon in writing. Clients are not permitted to record sessions without prior consent.

Termination and Referral

Therapy may conclude for various reasons:

• Planned Termination:When treatment goals are achieved, a structured conclusion will be discussed.
• Therapist-Initiated Termination:This may occur due to:
  • Needs outside the therapist’s expertise.
  • Conflicts of interest or inability to provide effective care.
  • Non-adherence to policies, such as repeated cancellations.
  • Non-payment of fees.
• Referrals:If therapy cannot continue, appropriate referrals will be provided to ensure continuity of care.

Fees and Payment

• Session Fees:Fees vary based on session type (individual, couples, or family therapy) and duration. These will be discussed in advance.
• RefePayment Terms: Full payment must be made in advance. No refunds are provided for missed sessions without prior notice.
• Fee Adjustments:Annual adjustments to fees may occur with prior notice.

Appointments and Cancellations

• Scheduling: Appointments must be booked in advance based on therapist availability.
• Cancellation Policy: A minimum of 12 hours’ notice is required for cancellations or rescheduling. Late cancellations or no-shows will incur the full session fee.
• Emergency Situations: Exceptions will be made for genuine emergencies. Inform us as soon as possible.

Therapist Availability

• Contact: Brief phone or email queries will be addressed within working hours. Calls exceeding 10 minutes may incur consultation charges.
• Crisis Support:Emergency or crisis services are not provided. Please contact government or organizational helplines in such situations.

Acknowledgment

By engaging in our services, you acknowledge that you have read, understood, and agreed to these terms and conditions. This agreement ensures a clear and respectful therapeutic process for all parties involved.